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Refund Policy


Before we start building your website, both you and CustomizePress will sign the contract outlining all the deliverables, terms and conditions. There will be no surprises along the way and you will have plenty of opportunities to review our work and provide feedback. To ensure that both parties are committed to the project, 30% non-refundable deposit is required to start the web design and development process.

If, at any stage, you change your mind about what you want to be delivered and are not happy with the direction our work is taking you’ll pay us in full for the time we’ve spent working with you until that point and terminate the contract.